1. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or the carrier's website using the provided tracking number.

2. What if I receive a defective item?
If you receive a defective or incorrect item, please contact our customer service within 7 days of receipt with photos of the defect. We will assist you with a replacement or refund.

3. How do I return an item?
To initiate a return, please contact our customer service team at service@mystepic.com. Provide your order number and the reason for the return. We will provide you with return instructions.

4. How long does shipping take?
Standard shipping typically takes 1 to 3 business days once the order has been processed. Delivery times may vary based on the destination and other factors.

5. Do you ship internationally?
Yes, we ship to customers all over the world. International shipping rates and delivery times will be calculated at checkout. Please see our Shipping Policy for more information.

6. How can I contact customer service?
You can reach our customer service team at service@mystepic.com. We strive to respond to all inquiries within 24 hours.

7. What payment methods do you accept?
We accept the following payment methods: Credit and debit cards (Visa, MasterCard, American Express), PayPal. Please see our Payment Policy for more information.

8. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.

9. How do I create an account?
To create an account, click on the "Sign Up" or "Create Account" link at the top of our website. Fill in the required information and follow the prompts to complete the registration process.

10. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout and include a personalized message.

11. How do I apply a discount code?
To apply a discount code, enter the code in the designated field at checkout and click "Apply." The discount will be reflected in your order total. Please note that only one discount code can be used per order.

12. What if I have allergies to certain materials?
Our product descriptions include detailed information about the materials used. If you have specific allergies or sensitivities, please contact our customer service team for more information before making a purchase.